Complaints Module


About the module

  • Intake and process customer complaints via case screens

  • Trigger investigations at various entities, such as production sites. Track progress and link to ICSR module to initiate new ICSRs / device vigilance cases when identified that complaints is also an ICSR

  • Maintain and assign own problem codes and/or utilize IMDRF codes

  • Integrate with external QA / call center systems via API

  • Link to QMS module / or externally via API, to initiate new deviation / CAPA

  • Manage feedback loop with customers and conduct follow-up queries

  • Maintains an audit trail for all changes and updates

  • Is GxP validated* and ready to use in the cloud

*Validation package provided with documented proof of execution of test cases according to Insife’s standard process configuration. Additional validation activities may be needed to satisfy needs for your organization.

Further details

HALOPV allows for managing and triaging complaints, to investigations, medicines incidents (ICSRs), devices, medical information. It is part of the set of Case processing modules

Want to know more, get a demo or take it for a test drive?

We are ready to provide your with further information, and can setup a demo for you, where we take you through a guided tour of the application. If you would like to take it a step further, we also have test environments for you to explore in detail. 

Write to - we are looking forward to helping your organization!