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HALOPV

We are here to support you. 

Customer Service

What do you need?

We are keen on helping you get the best possible experience from HALOPV. You can explore this area for tutorials, FAQs as well as filing a support ticket

Create a support ticket

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Frequently asked questions (FAQ)

Browser support

 

you must remain on a supported Web Browser to receive technical support. 
The following four browsers are supported in accordance with the vendor support policy listed:


Google Chrome: Support for the most current major stable channel release only
Please visit the Google Chrome FAQ for a description of the Chrome support policy: https://support.google.com/chrome/a/answer/188447?hl=en


Mozilla Firefox: Support for the most current major ESR version and above, in production only
Please visit the Mozilla FAQ for a description of the Firefox support policy:

https://www.mozilla.org/en-US/firefox/organizations/faq/


Apple Safari: Support for most current major production release and one prior release


Microsoft Edge: Support for the latest major version of Microsoft Edge Chromium. Beginning in MS Edge v77, Microsoft has decoupled Edge from Windows OS and shifted to a Chromium-based browser technology & deployment model that follows a continuous 6-week update pattern similar to Chrome & Firefox
Please visit the Microsoft Edge FAQ for a description of the Edge support policy:

https://docs.microsoft.com/en-au/deployedge/microsoft-edge-support-lifecycle

 

Microsoft Internet Explorer policy update:
Microsoft Internet Explorer 11- Microsoft has deprecated IE 11 in Windows 10 and recommends using Edge as the default browser.


Given that Microsoft has deprecated Internet Explorer 11, beginning in July 2020 Insife will no longer support application releases on Internet Explorer. There are significant security and performance concerns with Internet Explorer 11 (see Microsoft FAQ), and Insife encourages customers to move to a modern browser such as Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari.
Insife will continue to support IE 11 in released products, but as new patch sets and release versions are made available Insife will cease to certify Internet Explorer and many features will not work properly on that browser. 


For mobile device operating systems, Support is for the most recent browser delivered by the device operating system only.

Title
Chrome
Firefox
Edge
Safari
Windows
Supported
Supported
Supported
Not supported
Mac OS X
Not supported
Not supported
Not supported
Supported
IOS
Not supported
Not supported
Not supported
Support
Android
Supported
Not supported
N/A
N/A
 
 

Want to know more, get a demo or take it for a test drive?

We are ready to provide your with further information, and can setup a demo for you, where we take you through a guided tour of the application. If you would like to take it a step further, we also have test environments for you to explore in detail. 

Write to sales@insife.com - we are looking forward to helping your organization!